Atlanta Braves
  • Trainee Program - Guest Services
  • Atlanta, GA, USA
  • 10.50
  • Hourly
  • Trainee

Guest Services Trainee

Position description includes but is not limited to:

  • Recruit, hire and train gameday staff for Guest Services Department
  • Lead team meetings and briefings and be point of contact for staff communication
  • Support organizational Orientations for all Braves gameday staff
  • Assist with managing premium and hospitality areas throughout ballpark
  • Replying to fan inquiries in person, writing and via telephone
  • Send Braves memorabilia to fans for special occasions
  • Manage distribution list for gameday staff & field surveys
  • Manage Braves lost & found program and email inbox
  • Assist in ballpark improvements including but not limited to signage & staff areas
  • Edit web pages & update gameday staff materials such as guidebooks and training resources
  • Distribute information & supplies for gameday staff
  • Assist with event planning, set-up and execution for gameday staff events throughout season
  • Design & print gameday credentials for all internal departments
  • Assist with management of Gameday Staff Store with staffing, inventory and store design opportunities

 

In addition to the general requirements, the ideal candidate will possess:

  • College degree with an emphasis on Hospitality, Business, Communications, Human Resources, and/or Sports Management
  • Must have enthusiasm and positive attitude
  • Proficient in Microsoft Excel, Word, PowerPoint & Outlook
  • Must be professional, flexible, a team player, detail-oriented, creative and capable to multi-task & prioritize projects
  • Demonstrates initiative by proactively taking ownership of departmental processes
  • Experience with Archtics Ticketing System and/or Design Software a plus, but not required
  • Ability to work nights, holidays, weekends and extended hours
  • Previous customer service experience required

The Atlanta Braves are an Equal Opportunity Employer.

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